Q1) Processing Orders - Describe the function of direct cart access.
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Q2) Processing Orders - Describe the function of direct product access.
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Q3) Processing Orders - How is the CVV different on American Express cards?
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Q4) Processing Orders - List the four reasons that a credit card will decline.
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Q5) Processing Orders - Is it policy to process an order for a new member through chat? Explain
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Q6) Processing Orders - Is it policy to accept full credit card numbers through chat?
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Q7) Processing Orders - What steps do you take to assist an international new member through chat?
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Q8) Processing Orders - Is it policy to process an order for a existing member through chat? Explain
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Q9) Processing Orders - How are coupons and Psychic Cash Rewards applied to orders?
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Q10) Processing Orders - Where in the system do you update a member’s password and email?
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Q11) Processing Orders - Explain the process for manually adding an email for marketing purposes.
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Q12) Processing Orders - List the specialized readings that must be confirmed as a service offered, prior to booking.
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Q13) Processing Orders - List sales techniques to be used when a requested psychic is not available.
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Q14) Processing Orders - List sales techniques to be used when recommending a psychic.
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Q15) Fraud - What steps are to be taken when multiple account fraud is discovered?
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Q16) Fraud - What steps are to be taken when false information is discovered?
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Q17) Fraud - What steps are to be taken when false complaints are filed against a psychic?
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Q18) Fraud - What steps are to be taken if a member issues a threat to the company, contractor, or employee?
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Q19) Fraud - What steps are to be taken if it is discovered that a psychic is contacting a member outside the network?
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Q20) Fraud - What steps are to be taken for complaints of inaccurate billing or fraud on a member’s credit card?
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Q21) Fraud - What steps are to be taken for any pending complaint on a completed service?
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Q22) Fraud - What steps are to be taken if it is known that a member is using a credit card for payment that is not their own?
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Q23) FDS Holds - Explain the process for managing an FDS hold (no match on address or zip).
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Q24) Fraud - Is any employee authorized to re-open an account with an unresolved chargeback?
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Q25) Fraud - How do you perform a name / address verification with a bank?
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Q26) Fraud - What steps are to be taken when an account is disabled due to the maximum daily order threshold being exceeded?
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Q27) Fraud - Explain how to use the 4+ orders per day, auto account block security system.
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Q28) Fraud - Explain the two locations in the system, for finding a member’s IP address.
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Q29) Fraud - Explain the process for determining the originating city of a member’s IP.
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Q30) Fraud - If required, explain the method for blocking a member’s IP.
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Q31) Ringcentral - List the two methods to block a phone number.
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Q32) Ringcentral - How do you put a member on hold?
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Q33) Ringcentral - How do you flash between two callers?
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Q34) Ringcentral - How do you add a customer’s name to a Ringcentral call log?
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Q35) Member Account Features - Where are the two areas to view Psychic Cash Rewards?
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Q36) Member Account Features - Where is the area to block a member account?
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Q37) Fraud - Is any Tier 1 or Tier 2 employee authorized to offer a refund?
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Q38) Changing a SKU - How do you change a SKU and what additional step is taken if it is a new customer?
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Q39) Psychic Schedule - Explain the various locations to view and edit a psychic’s schedule.
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Q40) Member Account Features - Where are the two areas to update a member’s CIM?
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Q41) Member Account Features - Explain the function of the star rating for psychics and members.
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Q42) Resolving Technical Issues - Explain the location of the Emergency Outage Protocol document.
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Q43) Resolving Technical Issues - Explain the approved methods of resolving RingCentral connection issues.
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Q44) Resolving Technical Issues - Explain the approved methods of resolving Authorize.net credit card processing issues.
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Q45) Resolving Technical Issues - Explain the approved methods of resolving a server outage.
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Q46) Psychic Dashboard - Explain the location for admin login to the psychic dashboard.
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Q47) Psychic Dashboard - Explain the process for disabling a psychic login.
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Q48) Psychic Dashboard - Explain the opening and closing duties of an employee.
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Q49) Ringcentral - Explain the process for breaking into a psychic reading (3 way call).
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Q50) Ringcentral - Explain the approved reasons for breaking into a psychic reading.
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Q51) Fraud - Explain the primary security reasons for disabling a member’s account.
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Q52) Psychic Dashboard - Explain the approved reasons for disabling a psychic login.
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Q53) Gmail - Explain the various Gmail filters that require continuous monitoring.
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Q54) Constant Contact - How do you remove an email from future marketing in Constant Contact?
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