We are happy to inform you that your experience with your Psychic today carries a 5 minute guarantee. If you are dissatisfied for any reason, simply end your reading in 5 minutes or less and contact us within 24 hours. We will be happy to provide a site credit to your Psychic Cash account, so you may speak with a different advisor.
To receive a Psychic Cash site credit, you must follow these guidelines:
1. End your phone or chat reading in 5 minutes or less. Readings longer than 5 minutes do not qualify for a Psychic Cash site credit.
2. Contact Member Care within 24 hours of the reading time, to request a Psychic Cash site credit. Credit requests beyond 24 hours of reading time do not qualify for a Psychic Cash site credit. You may only request one Psychic Cash site credit per psychic. If you have received a prior Psychic Cash site credit, our guarantee will not apply to that specific psychic.
Additional information:
We do not offer Psychic Cash site credits for members whose accounts have been closed, or are not in good standing. We do not guarantee that your psychic's predictions will be accurate or come true. Message Readings, Text Questions, and Recording orders are final and do not offer a guarantee.
No refunds shall be approved, beyond your first reading. This includes pre-funded, unused Psychic Cash. We reserve the right to investigate all issues of dissatisfaction. Only legitimate issues (solely determined by MeetYourPsychic), shall be considered for a Psychic Cash site credit. If you are a new member and are dissatisfied with your first psychic reading, you have two options.
Recommended: You may request a credit, based on the guidelines above. However, please keep in mind that due to new member pricing, you may only receive one credit at the $1.00 per minute introductory rates.
Optional: You may request a refund. However, this action may result in the closure of your account and blocked access to services in the future.
About Psychic Cash: Services on the Site are redeemed through Psychic Cash, which serves as a type of virtual credit for MeetYourPsychic.com. To purchase services, you must first purchase Psychic Cash, which will be credited to your MeetYourPsychic.com Psychic Cash account. Psychic Cash can only be used to purchase services on the MeetYourPsychic.com website. Psychic Cash has no cash value and is not redeemable for cash except to the extent required by law. Psychic Cash never expires, but the Company reserves the right to assess service fees, maintenance fees, inactivity fees or other fees against the remaining balance of your Psychic Cash. To redeem your Psychic Cash for Site services, your account must be active and in good standing. The Company may, at any time and in its sole discretion, assign any obligations it may have with respect to Psychic Cash to an affiliate or third party, without recourse. In the event of any such assignment, you agree that such assignee, and not the Company, shall be solely liable to you with respect to any Psychic Cash credits in your account.
PSYCHIC CASH BALANCES ARE NOT REFUNDABLE TO THE ORIGINAL PAYMENT METHOD, OR ANY OTHER PAYMENT METHOD. (SITE CREDITS MAY BE APPLIED IN LIMITED INSTANCES EXPLAINED WITHIN OUR MEMBER SATISFACTION GUARANTEE), AND THEY MAY ONLY BE REDEEMED FOR SERVICES
