Psychic Dashboard Orientation

The document below must be read in its entirety to receive company approval to begin working on site.
Thank you!

Important Work Instructions

HELP US FIGHT FRAUD: With every order, you will receive an email validation with the Member's first name. It is against our terms of use for anyone other than the Member to claim a psychic session.  If you notice that the Member's name that you are speaking to is different that the name on your email validation, contact Psychic Chat Support via Glip immediately.  We will instruct you on how to proceed.

Per your agreement, it is the policy of Meet Your Psychic to cancel any orders that are deemed fraud and no commissions shall be paid.

REMINDER: If your status is set to "Available" you are obligated to complete all paid orders that are processed during that time. Likewise, if you have been notified of a paid appointment, it is your obligation to complete the appointment at the scheduled time. Refusal to complete paid orders, creates a poor customer experience and may result in contract termination. 

Per your contract, you may not discuss any financial matters regarding the cost of their session, offering your private sessions outside of the network, or offering refunds or credits at any time. If your client has a billing concern, complete your session and transfer them back to Member Services by pressing ##1 on your phone, for support. Refusal to comply may result in contract termination.

As an independent contractor, we expect that you will provide professional, ethical, and caring services.

Company Expectations

Always review the provided confirmation email stating the member's name and length of session prior to beginning your reading. If the length of session or client name differs from the email, please contact chat support for further instructions before beginning the reading.

1) When you answer the phone or chat, please be professional: Our most successful advisors welcome their callers by saying “Hello this is Psychic (Your Name). I see that I am speaking with “Client name from email” and that we have “X” minutes together.” Take a moment (if you like) to explain how you perform your readings (letting the client know that the time starts when you begin the session). You may then ask the client what questions you can answer for him / her or what area they would like to focus on during the session. This will allow you to take charge of the session and create a space of trust with the client in a quick and comforting manner.

2) End your calls or chats on time: As stated above, all orders will be accompanied by a confirmation email providing you with instructions on the call length to perform and the member’s name. You will only be compensated for the purchased time. Providing additional time to members, beyond the purchased amount, may be grounds for contract termination. It is your responsibility to ensure that calls are kept within 2-3 minutes of the purchased time.

NOTE: When your call time is nearly complete, inform your client, “I see we have about 1-2 minutes left. I am going to summarize your session. Have I addressed all your questions today, or would you like to purchase additional time?”

If client declines, complete the purchased session. Thank them for choosing Meet Your Psychic and end the call or chat.

It is our goal at Meet Your Psychic to end all calls professionally, however you may encounter issues with some members continuing to ask questions beyond their purchased time. If you are uncomfortable ending the call with the Member and the purchased time has expired, press ##9 on your phone. This will transfer the Member to a recorded message that informs the client that their session time is complete and encourages them call back to purchase additional time.

If the client says yes, complete their purchased time and explain that they will be transferred back to customer service where they may purchase an additional session. To transfer your client back to customer service, press # # 1 and wait for the call to disconnect (you will hear a dial tone when the call has been transferred successfully). Please enter Glip chat support to inform us that your client would like more time. For example, “I transferred Tina back for additional time.” Providing the member’s first name will assist us in expediting the order. Once we have processed the order, we will transfer the call back to you to complete the new time purchased by your client.

If a chat client wants more time with you, ask the client to keep their chat window with you open and to open a new chat with customer service. We will process their order and let you know the additional time of the new purchase. You can then continue with this client.

To avoid a different member from placing an order with you during this process, leave your status “on-a-call” until this new session has been completed. If the current member does not complete a new purchase, chat support will let you know to go “Available”.

Once the purchased time has been completed, it is acceptable to say: “I have enjoyed working with you today. In your emailed receipt, there is a link to give me a review. If you have a few minutes, I would appreciate it.”

Once the purchased time has been completed, if you feel that any additional services that you offer (Past Life Regression, Distance Energy Healing, etc.) would be beneficial for your client, you may mention this. An example of how to offer this service would be, “Based on what we discussed today, I do feel that you would benefit from a Distance Energy Healing. If you decide that you would like to book a session, simply contact member services and they will be glad to assist you.” It is very important that you do not ever try to pressure a member into a session.

3) Always keep your status current: It is vital that you update the system by adjusting your status to the correct position based on your real time availability.

Available = I can perform a psychic reading immediately.

On a Call = I am currently with a member, or taking a break (5 minutes or less).

Offline = I am not available to take calls or I need a break longer than 5 minutes.

NOTE: When you are going offline, please confirm with Glip chat support that you have no orders in process.

If you do not adjust your status correctly, you may receive a call while you are on with another member or have stepped away from your phone / computer. Missing calls may be grounds for contract cancellation.

Please note, that although your contract is non-exclusive, you may not be logged into other psychic networks, or accept private psychics sessions while logged into Meet Your Psychic.

4) Follow your provided schedule (if applicable): As an independent contractor, you set your availability and hours that you work on the site. By providing a schedule, you may increase your commissions as the administration team may book prepaid appointments for you. Not logging in, or logging in late for provided shifts (without notice) may result in the denial of booking future appointments, potential missed prepaid appointments and contract termination. If you need to cancel a provided shift 24 hours or more in advance, you may notify Meet Your Psychic by clicking on the link “Schedule Change Request” within your dashboard. You will receive an email response to confirm this change within 24 hours. If you are changing your schedule, please be sure to include your timezone and the date that the schedule change should take affect.

If you are going to be late to a shift or need to cancel your shift for the current day, please enter Glip chat support to verify that you do not have any appointments that would be missed. When you have sent the message, please wait for a reply before leaving the chat conversation.

To view your current schedule, click on “My Weekly Schedule” and select your timezone.

5) Offer in depth Email Readings: Please send all completed email reading to This email address is being protected from spambots. You need JavaScript enabled to view it. Please make sure to use proper English format (grammar, punctuation, and capitals). We DO NOT check for spelling errors or typos. All answers should be at least one to two paragraphs with three to five sentences per paragraph, per question. You have a maximum of 48 hours to respond to an email reading. Please login regularly, to your company issued email account, as you may receive orders on your days off.

6) Offer in depth Dream Analysis Readings: Please send all completed dream analysis readings to This email address is being protected from spambots. You need JavaScript enabled to view it. Please make sure to use proper English format (grammar, punctuation, and capitals). We DO NOT check for spelling errors or typos. All answers should be at least one to two paragraphs with three to five sentences per paragraph, per question. You have a maximum of 48 hours to respond to an email reading. Please login regularly, to your company issued email account, as you may receive orders on your days off.

7) Text Questions: If you offer text questions, you will receive notification via your cell and company email. All text questions are to be immediately answered, unless you are currently on a call. Text readings can only be purchased while you are online. Once your call has been completed, you are then to immediately complete the text question. To complete a text question, click on the “Reply to text question” link within your psychic dashboard. Then, click on the reply button, enter your answer, and click submit.

8) Chat Readings: If you offer chat readings, you must login to your chat platform prior to placing yourself “Available”, by clicking on the link “Login to Chat Readings” within your dashboard. Also, you must have the speakers on your computer enabled and the volume up. Like a phone call that rings your phone, an incoming chat will “ring” your computer.

9) Technical Issues / Member Complaints: Psychics must complete (in full) all orders presented. We cannot and will not filter which members choose to speak with which psychics. However, if you are having a particular issue with a member, you may log a complaint by clicking on the Technical Issues / Member Complaints button within your dashboard. In addition, if you are experiencing any technical difficulties, you may log your complaint here as well.

10) Dropped calls or chats: It is the nature of the internet and cellphones that calls and chats may “drop” or disconnect. Our live member service department will do all that is possible to reconnect a dropped call or chat. If you need immediate technical assistance with an order, DO NOT call our inbound toll free number. Please send a message through Glip chat support. Communicating to chat support that a member’s call or chat has disconnected will assist us in resolving the issue promptly.

11) Payroll: Your commissions shall be calculated and deposited to your PayPal account, twice per month (5th and the 20th). If you have questions regarding your payments, click on the link “HR and Payroll” and submit your question.

Please see your contract for your starting commission rate.

If at any time, your PayPal information changes, please contact Tina via email at This email address is being protected from spambots. You need JavaScript enabled to view it. with the new information.

Please be aware that payroll is processed within a few days of the pay cycle closing (the 15th and the last day of the month). Once payroll has been processed, PayPal information cannot be changed until the next pay cycle.

12) (Highly Recommend) Blogging on MeetYourPsychic
Blogging is an excellent (and free) way of promoting yourself on Meet Your Psychic and across the internet. By following the instructions below, your blog will be found online, on Facebook, Instagram, Twitter, and search engines. Members may read your blog, find your profile and hire you. You are encouraged to blog daily. WARNING: It is against copyright law to use images that you do not hold a license to use.

Instructions:
Click on Post Blog from the Psychic Dashboard. Log in with your username and password. Click on the pencil in the upper right hand side of the page. Choose category of blog. Enter blog title. Compose blog. Click “Autofill” in the lower right hand corner of page (Tags). Click update post to complete.

Hints for Success with Meet Your Psychic

Some of these tips are listed above, but are worth repeating!

Remember that you are your own business. The more hours, focus, and positive energy you provide, the more our Members may want to engage in your services. Be honest, direct, and professional and your clients will come back to you again and again.

Use a timer so that your readings stay within 1-3 minutes of the purchased length. When you allow sessions to extend beyond what the client has ordered, you are losing commissions and creating a precedence that the client can order short readings from you, but receive additional time for free. Your time and skills are worth fair compensation.

When you have reached the last few minutes of the session, always inform the client. For example, “We have a few minutes left together. Would you like me to summarize? Or, if you have more questions, I can transfer you back to customer service to extend your session.” The psychics that are most successful keep their call times within 2-3 minutes of the purchased time and offer extensions to every client. (##1 to send the client back to customer service).

Confirm your order with email validation: Always verify with the client their first name and length of session. If you need assistance with an order, contact us via Glip chat support.

Make sure to check your email everyday for email readings and important work notifications.

When is the busiest time to work? Each day the flow of traffic is different. The fastest way to build a clientele is to be available at different times throughout the week (some day and some evening times). In addition, you may log in whenever you have extra time to offer your sessions.

When logging off for a shift, always check in with Glip Psychic Chat Support to confirm you have no orders in process.

Record a 30 second audio bio for your profile.  When you are ready to record, contact Glip chat support for more information.

As a tool to promote your services with Meet Your Psychic, we are offering to cross promote across our social media channels, any approved videos submitted regarding your psychic services or general spiritual advice from you.

You can use a video camera, smart phone or web cam.

Note: We will only approve videos that are semi-professional in quality and content, so do your best! :-) Please dress appropriately. Shoot the video in front of a clean background and make sure that the lighting and sound are high quality.

Examples of video content are a video bio, (similar to your audio bio) explaining why a member would want to speak to you for a reading or interesting content regarding psychic readings or spirituality.

Submit as many videos as you wish!

To upload the video, use this link.
https://www.dropbox.com/request/tnpyPdv42XudGfPCDBB0

We are always here for questions and concerns.

Thank You and welcome to MeetYourPsychic.com!

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